Senior Airport Services Agent- Luanda, Angola

We are pleased to announce an incredibly exciting opportunity to join our Ground Services team in Luanda, Angola   as Senior Airport Services Agent.

Provides quality service to passenger in respect to check-in, boarding, special services, lounges, airport hotel and baggage services as per company’s commercial and safety standards and procedures ensuring passenger and their baggage are handled in a consistent and efficient manner. Ensure Premium Passengers receive total quality service and staffs adhere to safety policy and security standards of the company.

Accountabilities

• Acts as the first contact between the Airline and its customers as well as all stake holders and agents who may need assistance with questions, portray QR image to the highest standards.
• Ensure that airport operation meets QR’s standards; policies and procedures satisfy local and international safety and security standards and conform to aviation regulatory requirements.
• Ensure all areas of operations, . flight OPS (OTP), WBL, aircraft loading, baggage handling, departure, arrival, cargo handling run smoothly and efficiently.
• Monitors all Gate and Check in activities ensuring the accurate, service oriented acceptance and boarding of passengers.
• Ensure smooth handling of Customer service at the station.
• Liaises with ramp and GHA staff and support Airport Services Supervisors in all areas.
• Perform the Aircraft Turnaround Check (ATC) duty as assigned by the ASM to ensure safe operation of QR ground ramp product.