About The Position
The applicant will be responsible to execute the following key operational aspects of INTECH’s O&M Business (in the assigned region / territories) but not limited to :
Customer & Stakeholder Management
- Regular customer correspondence to enhance company, team, and process visibility and to resolve day-to-day operational matters for smooth service execution.
- Ensure close coordination with O&M Management, Regional Directors, Country Managers & Operation Leads and support them in achieving their O&M-specific goals and targets.
Contract Management
Monitor and plan to mitigate risks involved in O&M business continuity and services delivery.Customer Sensitization / Job-Related Briefings to O&M ResourcesEnsure full compliance, site coverage, and maintain a delivery capacity of the assigned O&M ContractsEnd-to-End Operational execution of O&M ContractsLead and manage commercial obligation & related activities of the contract through coordination with Customer / Financial Accounts / Management.Profit & Loss review, expenses / Site reviews & approvals, costings / budgeting supportAttend internal audits and support in compliance to internal processes as per QHSE guidelines.Grievance Reporting, Logging & Handling FrameworkFeedback and Evaluations of O&M ResourcesTalent Hunting, Bench Management and AcquisitionDevelop a succession plan for the most critical positions in the teamBenchmarking of the team against the Competency Framework and gap assessmentTraining needs assessment based on customer feedback and performs a gap assessmentDevelop and execute the Training & Development Plan of the team members based on internal and customer gap assessmentRecord and manage HSE requirement and compliance of each contract / customer / siteDevelop and execute an annual HSE compliance plan for to company with safety training, PPEs, and other relevant HSE needs of the customerNationalization :
Develop and execute a Nationalization program based on each contract / customer’s KPI'sTalent Hunting, Bench Management, and Acquisition of NationalsRequirements
Bachelor’s / Master's Degree in engineering or in a related fieldMinimum 8 years of work experienceGood working knowledge & experience in automation & Control and other products offered by INTECHHands-on Experience in Microsoft Office (Word, Excel, PowerPoint)Must have Effective Written / Verbal Communication Skills and proven experience in internal and external communication including customer management.