IT Support

Overview

People. Passion. Pride. This is what has driven our teams since 1833.

Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at 350locations in more than 65 countries, across six continents.

But at the heart of our business is our people.

Role Purpose

The role is responsible to monitor, maintain computer systems (desktop / laptop), installs and configures hardware & software application which includes operating system or certified third-party application to support end-user in resolving technical queries / issues in a timely manner and providing technical recommendations. Furthermore, the role performs user administrative responsibilities efficiently and analysis of required systems to resolve simple and complex tasks / issues.

What you will be doing

• Configure, install and update desktops, laptops and peripherals like printer, scanner, projector etc. based on user service requests, computer upgrade program or as otherwise assigned.
• Respond to client issues with systems, applications, hardware, and take corrective actions.
• Provide both telephone and desk-side first level support and second level of diagnosing network related issues while escalating advanced issues to IT Network team as required.
• Performing deep steps of diagnosis and analysis on all levels (hardware, software, peripherals, &network) to conclude the optimal way to resolve issues.
• Provide operating and administration functions including user set up, configuration and management for systems and business applications which include creation / termination of network / exchange, rights / permission of network, creation / rights / group permission for business application and file directories

Would you like to see more detail on the accountabilities of the role? Please see the attached job description for further information.

Safety, Security, Wellbeing and Compliance :

You will have a responsibility and duty whilst at work to take reasonable care of the health, safety and wellbeing of yourself and others in accordance with provided information, training, and workplace health and safety rules or procedures. The company is committed to providing a safe working environment for all staff members. In all areas of our business there is a potential risk to the health, safety and welfare to everyone on our sites through the misuse of alcohol and drugs. As such the Company prohibits such misuse and carries out regular testing to enforce our Substance Misuse Policy.

Please see the attached job description for further details on safety, security, wellbeing & compliance.

What we are looking for

Diversity

Menzies Aviation are a committed equal opportunity employer and encourage applications for suitably qualified and eligible applicants regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy, and maternity. We strive to create an inclusive working environment, where the different knowledge, perspectives, experiences, and approaches of our global workforce are represented. Where everyone feels valued and can reach their full potential.

Please be aware that as part of our recruitment process, we may look to use a variety of resourcing tools to help us understand your skills and experience in relation to the role.